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女人在兜帽里哭!为什么梅赛德斯-奔驰很难为合理的权利道歉?|漏油财经

????消息来源:在4月11日的《每日经济新闻》上,一段关于“发动机漏油,妇女有权坐在引擎盖上”的视频在互联网上广为流传。它很快成为公众舆论的焦点。有一段时间,梅赛德斯-奔驰汽车的服务和产品质量问题被推到了最前沿。舆论继续发酵。4月13日,梅赛德斯-奔驰(Mercedes-Benz)在其官方微博上发表声明回应,称其为客户的体验道歉。已派出专门的工作组到西安,尽快与客户预约,直接与客户沟通,以合理的基础上达成满意的解决方案。但正如一些网友所说,反应速度似乎有点迟缓,“来得晚一点,企业的诚信不是游戏”,“事情不大,可以合理解决”…事件回顾:“坐在梅赛德斯奔驰车上哭”发生了,“我是一个受过文化教育的人,研究生,但这件事,我觉得已经让我几十年的教育蒙羞了!”最近,陕西西安一名女研究生花了66万元买了一辆梅赛德斯-奔驰轿车。然而,五分钟前,当她签了提货单,走出4S店时,发动机漏油了。三家4S店谈判半个月后,4S店才同意更换发动机,不能更换,退货,一直敷衍。这名妇女被迫去商店扞卫自己的权利。从现场视频中可以看出,她盘腿坐在一辆全新奔驰的前盖上,面对着人群,用哭泣的声音讲述着这个故事。”66万买奔驰开业前漏油”、“研究生美容保护人权”、“奔驰4S店”、“太理性被欺负”、“10年多的教育被羞辱”这些关键词无疑吸引了大量网民关注这一事件。截至发稿时,新浪微博话题“买奔驰前漏油”阅读3.5亿条,并讨论了54000多次。很多人都在问:为什么要买一辆车来保障权利如此困难?一个受过高等教育的女孩必须坐在车里大声喊叫才能有解决问题的希望吗?消费者权益保护只能通过“制造噪音”来解决?网友们的评论压倒性地支持女性权益保护:“好的”,“奔驰公司应该多给消费者10倍的钱”,“如果说还没有解决好,就必须大吵一场来解决”。事后,这位女士叹了口气,“很难把像我这样漂亮的女人变成一个婊子。”对此,网友回应说,“不丢脸是一件值得骄傲的事,努力维护权利”,“你积极维护权利,一点也不丢脸”,“女主人公,尊重!”在这起事件中,4S店强调,由于汽车已经售出,只能按照“三包车政策”更换发动机。即使汽车没有离开商店,也应该由消费者承担损失。事实上,4S店的说法完全站不住脚。《家用汽车产品修理、更换、退货责任条例》中有明确规定:自开具购车发票之日起60天内或行驶里程3000公里内(以先到者为准),家用汽车燃油泄漏,消费者可以选择更换。家用汽车产品或免费退货。根据这项规定,要求退货或换车原本是消费者的权利。经过互联网舆论的发酵,4月12日上午,涉案的4S店西安利之星汽车有限公司表示,“已经与该女子达成协议,但双方达成的协议不能公开,以保护顾客的隐私”。但这件事还没有解决。4月12日晚,这位妇女参加了一次采访。她否认与西安李星达成协议。”她说:“到目前为止,我还没有收到梅赛德斯-奔驰或4S店的任何官方回复,所以我认为这还没有解决。”据中国质量新闻网报道,4月13日,西安市市场监督管理局高新技术分局向社会公布了溢油梅赛德斯-奔驰轿车已被查封,并将委托有资质的检测机构对该车进行检测,并根据检测结果公平处理。针对这一事件,西安市市场监督管理局十分重视。截至发布之日,西安市市场监督管理局一直在跟踪调查和处理。据《中国商报》报道,2016年2月,一位朱女士在高新区西安丽星4S店以48.6万元的价格购买了一辆奔驰GLC300。第二天,之前

xiao xi lai yuan: zai 4 yue 11 ri de mei ri jing ji xin wen shang, yi duan guan yu" fa dong ji lou you, fu nv you quan zuo zai yin qing gai shang" de shi pin zai hu lian wang shang guang wei liu chuan. ta hen kuai cheng wei gong zhong yu lun de jiao dian. you yi duan shi jian, mei sai de si ben chi qi che de fu wu he chan pin zhi liang wen ti bei tui dao le zui qian yan. yu lun ji xu fa jiao. 4 yue 13 ri, mei sai de si ben chi MercedesBenz zai qi guan fang wei bo shang fa biao sheng ming hui ying, cheng qi wei ke hu de ti yan dao qian. yi pai chu zhuan men de gong zuo zu dao xi an, jin kuai yu ke hu yu yue, zhi jie yu ke hu gou tong, yi he li de ji chu shang da cheng man yi de jie jue fang an. dan zheng ru yi xie wang you suo shuo, fan ying su du si hu you dian chi huan," lai de wan yi dian, qi ye de cheng xin bu shi you xi"," shi qing bu da, ke yi he li jie jue" shi jian hui gu:" zuo zai mei sai de si ben chi che shang ku" fa sheng le," wo shi yi ge shou guo wen hua jiao yu de ren, yan jiu sheng, dan zhe jian shi, wo jue de yi jing rang wo ji shi nian de jiao yu meng xiu le!" zui jin, shan xi xi an yi ming nv yan jiu sheng hua le 66 wan yuan mai le yi liang mei sai de si ben chi jiao che. ran er, wu fen zhong qian, dang ta qian le ti huo dan, zou chu 4S dian shi, fa dong ji lou you le. san jia 4S dian tan pan ban ge yue hou, 4S dian cai tong yi geng huan fa dong ji, bu neng geng huan, tui huo, yi zhi fu yan. zhe ming fu nv bei po qu shang dian han wei zi ji de quan li. cong xian chang shi pin zhong ke yi kan chu, ta pan tui zuo zai yi liang quan xin ben chi de qian gai shang, mian dui zhe ren qun, yong ku qi de sheng yin jiang shu zhe zhe ge gu shi." 66 wan mai ben chi kai ye qian lou you"" yan jiu sheng mei rong bao hu ren quan"" ben chi 4S dian"" tai li xing bei qi fu"" 10 nian duo de jiao yu bei xiu ru" zhei xie guan jian ci wu yi xi yin le da liang wang min guan zhu zhe yi shi jian. jie zhi fa gao shi, xin lang wei bo hua ti" mai ben chi qian lou you" yue du 3. 5 yi tiao, bing tao lun le 54000 duo ci. hen duo ren dou zai wen: wei shen me yao mai yi liang che lai bao zhang quan li ru ci kun nan? yi ge shou guo gao deng jiao yu de nv hai bi xu zuo zai che li da sheng han jiao cai neng you jie jue wen ti de xi wang ma? xiao fei zhe quan yi bao hu zhi neng tong guo" zhi zao zao yin" lai jie jue? wang you men de ping lun ya dao xing di zhi chi nv xing quan yi bao hu:" hao de"," ben chi gong si ying gai duo gei xiao fei zhe 10 bei de qian"," ru guo shuo hai mei you jie jue hao, jiu bi xu da chao yi chang lai jie jue". shi hou, zhe wei nv shi tan le kou qi," hen nan ba xiang wo zhe yang piao liang de nv ren bian cheng yi ge biao zi." dui ci, wang you hui ying shuo," bu diu lian shi yi jian zhi de jiao ao de shi, nu li wei hu quan li"," ni ji ji wei hu quan li, yi dian ye bu diu lian"," nv zhu ren gong, zun zhong!" zai zhe qi shi jian zhong, 4S dian qiang diao, you yu qi che yi jing shou chu, zhi neng an zhao" san bao che zheng ce" geng huan fa dong ji. ji shi qi che mei you li kai shang dian, ye ying gai you xiao fei zhe cheng dan sun shi. shi shi shang, 4S dian de shuo fa wan quan zhan bu zhu jiao. jia yong qi che chan pin xiu li geng huan tui huo ze ren tiao li zhong you ming que gui ding: zi kai ju gou che fa piao zhi ri qi 60 tian nei huo xing shi li cheng 3000 gong li nei yi xian dao zhe wei zhun, jia yong qi che ran you xie lou, xiao fei zhe ke yi xuan ze geng huan. jia yong qi che chan pin huo mian fei tui huo. gen ju zhe xiang gui ding, yao qiu tui huo huo huan che yuan ben shi xiao fei zhe de quan li. jing guo hu lian wang yu lun de fa jiao, 4 yue 12 ri shang wu, she an de 4S dian xi an li zhi xing qi che you xian gong si biao shi," yi jing yu gai nv zi da cheng xie yi, dan shuang fang da cheng de xie yi bu neng gong kai, yi bao hu gu ke de yin si". dan zhe jian shi hai mei you jie jue. 4 yue 12 ri wan, zhe wei fu nv can jia le yi ci cai fang. ta fou ren yu xi an li xing da cheng xie yi." ta shuo:" dao mu qian wei zhi, wo hai mei you shou dao mei sai de si ben chi huo 4S dian de ren he guan fang hui fu, suo yi wo ren wei zhe hai mei you jie jue." ju zhong guo zhi liang xin wen wang bao dao, 4 yue 13 ri, xi an shi shi chang jian du guan li ju gao xin ji shu fen ju xiang she hui gong bu le yi you mei sai de si ben chi jiao che yi bei cha feng, bing jiang wei tuo you zi zhi di jian ce ji gou dui gai che jin xing jian ce, bing gen ju jian ce jie guo gong ping chu li. zhen dui zhe yi shi jian, xi an shi shi chang jian du guan li ju shi fen zhong shi. jie zhi fa bu zhi ri, xi an shi shi chang jian du guan li ju yi zhi zai gen zong diao cha he chu li. ju zhong guo shang bao bao dao, 2016 nian 2 yue, yi wei zhu nv shi zai gao xin qu xi an li xing 4S dian yi 48. 6 wan yuan de jia ge gou mai le yi liang ben chi GLC300. di er tian, zhi qian

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